PTCasino Terms & Conditions — Please read before use

These Terms & Conditions form a legal agreement between PTCasino and its users. PTCasino provides online gaming and Sports Betting services through the website https://ptcasino.app and its associated mobile application.

These terms apply to users in Bangladesh and all other regions where PTCasino operates. If applicable laws change, we will update the terms and notify users accordingly.

Accurate and truthful information is required when opening an account at PTCasino. Accounts created with false information may be terminated at any time.

• Only one account per person is permitted.
• The phone number and email address provided at registration must be active and belong to you personally.
• KYC verification is mandatory before your first withdrawal.
• For KYC verification, clear photos of both sides of your National ID (NID) or passport are required.
• If multiple accounts are detected from the same device or IP address, all associated accounts may be suspended.

PTCasino may request additional identity verification at any time. Members will be required to submit the necessary documents within 7 business days.

PTCasino is strictly for individuals aged 18 and above. Any account registered with a false age will be suspended and any funds held may be forfeited.

• PTCasino services may not be available in certain countries or regions.
• Accessing the platform via VPN from a restricted region may result in account suspension.
• Employees of government or financial institutions whose organization's policies prohibit participation are not eligible to register.

All betting and casino games on PTCasino are governed by specific rules. PTCasino reserves the right to investigate any disputed game outcome.

• Once a bet is confirmed, it cannot be cancelled.
• Bets placed on incorrect odds resulting from a technical error will be considered void.
• In live betting, any bet placed after an event has concluded will not be accepted.
• Arbitrage betting — placing opposing bets on the same match to guarantee a profit — is strictly prohibited.
• PTCasino server logs are considered the final authority in verifying game results.

Each PTCasino bonus offer has its own terms, detailed on the Rewards page. Please read the relevant terms before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once.
• The applicable wagering requirements must be met before any bonus can be used.
• Bonus balance cannot be withdrawn before the wagering requirement is met.
• Cashback bonuses apply only to net losses on real-money play.
• Winnings from bonus funds are credited to your wallet as real cash.
• Claiming the same bonus across multiple accounts may result in all associated accounts being closed.

PTCasino uses secure payment methods for deposits and withdrawals. bKash, Nagad, Rocket, and bank transfers are all accepted.

• Minimum deposit: ৳200; minimum withdrawal: ৳500.
• Withdrawal requests are typically processed within 15–30 minutes.
• KYC verification is mandatory before your first withdrawal.
• Withdrawals can only be made using the same method used for the original deposit.
• Any suspected money laundering or suspicious transactions will result in withdrawal suspension and investigation.
• If a withdrawal request is flagged for security reasons, you will be notified through support within 72 hours.

Bank transfers may take 1–3 business days. This is a bank processing matter, not a PTCasino delay.

PTCasino is committed to maintaining a fair and responsible gaming environment. The following activities are strictly prohibited:

• Creating multiple accounts to claim bonuses or rewards.
• Using bots, automation software, or artificial intelligence to place bets.
• Exploiting game glitches or bugs to gain an unfair advantage is prohibited.
• Unauthorized access to another user's account.
• Attempting to inflate your balance through chargebacks or payment disputes.
• Harassing or defrauding other members on the platform.

PTCasino believes gaming should be a source of enjoyment. We are committed to the well-being and financial safety of our players.

• Each member can set their own deposit limits, wagering amounts, and session time limits.
• A cooling-off period of anywhere between 24 hours and up to 6 months can be set at any time.
• For permanent self-exclusion, contact support — it will take effect within 24 hours.
• Opening another account to circumvent a self-exclusion is not permitted.

If signs of problem gambling are detected, we will proactively reach out to the player to offer support. To learn more about responsible gaming, This page View.

PTCasino's privacy policy is an integral part of these terms. We keep members' personal data secure and never sell it to any third party.

• Information provided at registration is used solely for account management purposes.
• Payment information is stored in encrypted form.
• Information may be disclosed to authorities where required to meet legal obligations.
• Members may request that their personal data be deleted.

For more details, visit our Privacy Policy page.

PTCasino reserves the right to close any account at any time and for any reason. In most cases, advance notice will be provided.

• Violations of these terms may result in immediate account suspension.
• Members who wish to close their account may submit a request to our support team.
• Members will be given the opportunity to withdraw any valid balance before their account is closed.
• If an account is closed due to fraudulent activity, the remaining balance may be forfeited.

For any complaints or disputes, please contact the PTCasino support team first. We aim to respond within 72 hours.

• To file a complaint, contact us at support@ptcasino.app or via Live Chat.
• In the event of a betting dispute, server logs and system records serve as the definitive source of evidence.
• If you are not satisfied with PTCasino's decision, you may appeal to the relevant licensing authority.
• All disputes are resolved in accordance with international gaming regulations.

PTCasino reserves the right to amend these Terms & Conditions at any time. For significant changes, members will be notified by email or push notification at least 14 days in advance.

Continued use of the platform following any updates will be considered acceptance of the revised terms. We recommend reviewing updates promptly.